Delivery Information
Shipping Costs and Delivery Times
Free UK Standard Delivery
Complimentary for all UK orders over £50. Estimated delivery within 3–5 working days.
UK Express Delivery
Available at an additional cost. Estimated delivery within 1–2 working days.
Note: Delivery times are estimates and may vary due to factors beyond our control.
International Shipping
We offer international shipping to select countries, with costs and delivery times calculated at checkout.
Order Tracking
Once your order is dispatched, you’ll receive a confirmation email that includes all the tracking details.
Returns and Exchanges
If you're not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.
Return Process
Initiate Return
Contact our customer service team at sales@emmagrouplondon.com to request a return authorization.
Prepare Package
Repack the item in its original packaging, including all accessories and documentation.
Shipping Label
Upon approval, you'll receive a prepaid return shipping label via email.
Ship Item
Affix the return label to the package and drop it off at the nearest courier location.
Note: Items must be in new, unused condition to qualify for a return.
Refunds
Refunds will be processed to the original payment method within 7–10 business days upon receipt and inspection of the returned item.
Exchanges
To exchange an item, please follow the return process and place a new order for the desired item.
Customer Support
For any questions or assistance, contact our customer service team at sales@emmagrouplondon.com or call 020 7834 6286.
Note: The Rugs Collection reserves the right to update this policy at any time. Please refer to this page for the latest information. Privacy Policy
Hassle-Free Returns & Exchanges
We’ve made returns and exchanges simple and stress-free! Fill out the form below, and we’ll guide you through the process to ensure your experience is smooth and convenient.
