Contact Us
For any questions or further assistance, please contact us at sales@emmagrouplondon.com or call 020 3500 1346
Common queries answered
Frequently asked Questions
We offer standard UK delivery (2–4 working days) and UK Express Delivery (1–2 working days) at an additional cost. For international orders, shipping costs and delivery times vary by destination and are calculated at checkout.
Yes, once your order is dispatched, you will receive a confirmation email with tracking information to monitor your shipment.
Yes, we offer international shipping to select countries. Shipping costs and delivery times are calculated at checkout based on your location.
If you’re not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in new, unused condition and include all original packaging and documentation.
To start a return, contact our customer service team at sales@emmagrouplondon.com to request a return authorization. Once approved, you’ll receive a prepaid return shipping label via email.
Refunds are processed within 7–10 business days after we receive and inspect the returned item. Refunds will be credited to your original payment method.
Yes, exchanges are available. Follow the return process for your original item and place a new order for the desired product.
If we discover an error in the price or description of a product you ordered, we will notify you as soon as possible. You will have the option to reconfirm your order or cancel it.
Still need help?
Have Questions? Let’s Talk!
We’re here to help! Whether you need more information about our products, shipping, returns, or anything else, simply fill out the form, and our team will get back to you as soon as possible.
